2/10 Horrible
christophe
6 sept. 2018
Worst service ever
Worst hotel night ever. The only reason why people should book this hotel is because they have one of the most beautiful onsen in Japan, just on the side of the river.
That night, the Typhoon Jebi had just passed over the hotel and when we arrived, there was not power or water anymore.
I can’t blame them for that but we had to spend the night in total dark, without bathroom, with nothing to eat and of course no access to the onsen.
What I can blame them for is that there was no compensation at all, and they also could have relocated us in another of their hotel in the nearby village that did not have any problem.
christophe
Séjour de 1 nuit en septembre 2018