2/10 Horrible
Marlana
Voyage en couple
30 déc. 2025
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
No parking & i was ice skating in thr parking lot. Go in & speak to the clerk & she upgrades me to a suite bc the king rooms were sold out. We get up to the room and the room appears to not be clean and the sheets had brown stain on them which completely grossed me out. Tried to call front desk, phone only gave a busy signal so we went downstairs to either get a refund or a different room. I was told there were no available king rooms so we had to opt for a double queen as I was told front desk clerk cant give refunds & id have to wait til the AM to call the manager (which was no guarantee I was going to get a refund). Front desk continued to blame the issue on house keeping and took no responsibility only saying she was recently "new". The new room we were given appeared to be halfway clean, but not horrible enough to not try and get some sleep. The hotel is under renovations and the entire third floor appeared to have trash at each room as if housekeeping just took off for the day and left it a complete mess. Breakfast was beyond basic with granola bars, apples, & cereal so i opted for a coffee & hit the road. We spoke with the manager this morning to offer feedback, and she said that housekeeping was coming around to clean (but we were asking why it was dirty as if it wasnt cleaned the night prior). Lastly i didnt appreciate a auto text at 8:30 asking when we would be checking out. Checked out at 8:35. Wont be staying again.
Marlana
Séjour de 1 nuit en décembre 2025