2/10 Horrible
patricia a., mountain view
3 août 2024
Les points faibles : Propreté
Bday celebration
Really enjoyed the area. The Sparks Marina has a lot to offer. The apt complex is fantastic.
I rent a lot through VRBO and never haveI put in a complaint regarding a rental. This is way out of my character but this was soooo unacceptable I need the OWNERS to be
aware of these shortcomings.
Checkin was not acceptable, We we’re approved for a 2:00 checkin and couldn’t access the apt until 4:20, regular checkin was at 3:00. We had perishables that needed to be refrigerated but the frig was still dirty so we asked, at 2:20pm, if she could
“At The Least”wipe it out for us.
I’m not sure what was cleaned, as the apt was filthy when we finally checked in.
It still had black hairs in the bathroom, kitchen/living room floor had dirt and crumbs so my husband had to revacum and mop the area.
I asked the cleaner to please make sure the sofa bed was changed. When I pulled it out, linens were not changed, bed had black hair on it, dirty spots on sheets and the topper was a dirty tissue in the bed.
Then the garbage disposal backed and it was a nightmare trying to get maintenance in on Sunday to fix.
She even left linens in The dryer.
Though the manager was friendly, she kept giving excuses why the place took so long to clean etc.
Overall, I would stay at this apt complex but will NEVER book through Lusso AGAIN.
We left a day early, I had such a bad experience in the apt.
patricia a.
Séjour de 7 nuits en juillet 2024