We stayed here for one night to get some sleep on a recent road trip. When I attempted to check in at the stupid kiosk (no live agent, for YOUR convenience!), I was unable to. Multiple phone calls to the number listed on the screen when I was unable to activate a room key were left unanswered and nobody ever called me back after leaving a voicemail.
Luckily, earlier in the day a front desk agent had called to confirm our reservation so I tried that number. The one person on staff at night answered the phone without a greeting, asked what I needed, and when I told her, she said “I’m not sure I’ll be able to get it to work either.” And hung up on me.
I waited a couple minutes and called back because she never said she was going to try to fix it, make me a key, come talk to me, etc. She snapped at me and said she was coming out.
She finally got the room key printed and then scolded me for not coming at 3:00 PM which is when check in time is. Even though a sign on the wall states “Checking in between 11:00 pm and 7:00 am, call this number for service.”
The hotel itself is BRAND new. Very nice spacious room with a full kitchen. Only downside is there are no dishes, silverware, pans, cooking utensils, etc included. You have to rent those or buy them at the front desk. For the same price, you can stay at a Home2Suites and get better service and all the plates and utensils and pans are included.
