We wound up not staying at Quality Inn after seeing the condition of our reserved accommodations. The staff was absolutely excellent at check-in and was again excellent when we let them know we needed to find other accommodations. They were again friendly and helpful when I followed up by phone to be sure our refund had gone through. The reasons we didn't stay were we didn't realize there were outside entrances to all rooms. There were open stairs and elevator (no key needed) to upper level. We had chosen a 2nd level so we could have additional security. The room did not appear clean. The floor had debris and there were items left behind by a previous occupant. Beds were wrinkled, leaving us wondering if they had been changed, and there were stains on one of the comforters. The last straw was realizing there was not a lock on the window. It opened up several inches before hitting a stop. I think I could have wiggled through the opening if I wanted to. I just didn't feel safe with my daughter and older mother with me. We were also disappointed the pool had closed at 9 p.m. and didn't open again until 9 a.m. The conditions of the bathroom were not nice. There were big defects to the tub for example, and though it had been "repaired," it just didn't leave a good impression. Again, the staff were wonderful, helpful, and courteous. Parking was tight but not terrible. There was a fair amount of traffic noise, but it was nice there were many dining options and other shopping nearby.