We recently returned to Eshott Hall for the fifth time as part of our honeymoon, only to find a noticeable decline in the hotel's overall condition. The original room, a familiar choice for us, was dishearteningly thick with dust, featured hairs in the bath, stains on chairs, and dirty carpets. The subsequent room in the main house wasn't any better, with dust, curly hairs in the sink and bath, dusty bed frames, lumpy mattresses, and more dirty carpets.
It's evident that maintenance has been neglected over the past 18 months, both in the rooms and throughout the hotel's internal and external spaces. There was a lack of apology initially, but we hope to hear from the General Manager soon.
Regrettably, this experience has led us to decide against returning to Eshott Hall. It's disappointing to witness a decline in quality and pride in a place we once held in high regard. On a positive note, we were able to secure a last-minute booking at Matfen Hall, saving our honeymoon from further disappointment.
