Hôtels avec centre de fitness à La Mecque

« It's my worst experience ever in a hotel, there is no service at all, we arrived before Ramadan so it was not that crowded, the rooms are never cleaned, we asked tens of time for new towels, cleaning, as if nobody is working here, I called the reception ten times they never answer the phone, when I went to them they were 4, talking together and nobody to pick up the phone, the room card works only for 1 day, so you always have to go to reception to reactivate it, it takes a long time to do it...

« It is ok but the front desk has no idea or experience about Hotels.com and they even don’t know about it , Hotels.com needs to confirm with them this issue »