Hotel in itself is nice, quiet and in a convenient spot. Majority of the staff is really nice and helpful. We have stayed at this hotel numerous times, this stay for whatever reason was just not it. Our toilet was noisy the entire stay, like if it was flushing itself. Restroom door had red smear of I don’t know what, wasn’t wiped. There was hair and stains on 2 towels near sink. I requested housekeeping and only the room itself was cleaned. Restroom was not touched nor towels replaced, trash was full. Upon arrival we were giving a rolling cart so we can get our belongings to our room however upon check out, I sent my 15yo down to get a cart and was told we are not allowed to use the cart. I called front desk to ask for the reasoning and she confirmed we cannot use one. I asked what was the difference from being given one upon arrival but no check out. That I was a Mother with 3 children and needed of the cart and the inconvenience being caused. She sarcastically said well I can find a bell man’s to help you. I was already upset, I stated I was going to do it myself at this point and she continued with her sarcasm and said “ok, u have a great day.” Very unfortunate as this is my go to hotel. Again, hotel in itself and surrounding’s is very nice. Just bad timing I guess.
