Overall the rental was clean, but there was an issue with the plumbing in the bathroom with the bathtub. Luckily the property manager (PM) was able to get this issue addressed before our arrival since I reminded her that we had two infants that would need to use the only tub in the rental. However, the repair person tracked mud into the tub and on the bathmat which I cleaned upon arrival, as well there was a dead bug behind the toilet. Although the rental has been recently updated with new wood-look luxury vinyl flooring, renovated kitchen with new upgraded appliances and renovated bathrooms, the washer and dryer need attention. The front loader washer smelled like mildew and the detergent compartment was filthy. The dryer was rather chipped inside and out. As well, some of the furniture could use replacing....but the mattresses were great!
Check-in was a little frustrating. A list of the drivers in my group was requested the week before my arrival so that QR codes could be sent to me for ease of check in at the guardhouse. I only received one code for me and none for the rest of my family. When I contacted the PM a few days before our arrival, I was told that they would submit the names on the following Monday. The only problem with this was that we were arriving the Sunday before that Monday. I waited a couple of days with no further contact or QR codes, then when I finally called the property manager I was told that all my drivers' names were given to the guardhouse, but when my son-in-law arrived they would not let him through the gate because the only name they had for this rental was my name. The issue was resolved by another phone call to the PM. This was a frustrating way to start our vacation.
The listing was accurate for the most part. Many members of our party were single adults, so we needed to use the sofa bed half of the week. Assuming there would be sheets on it, it was opened at 11pm and it was bare. We searched the whole rental and didn't find any sheets. Spare blankets were used to cover it the first evening. The next day I contacted the property manager who said she would check into it, after waiting most of the day I finally texted her again to get the issue resolved. The kitchen is well stocked, but if you need an ice cream scooper, a peeler, a pitcher or potholders, be sure to bring them.
Out of space, so I'll conclude by saying, overall it is a nice property regardless of these minor issues.