2/10 Horrible
Karin N.
8 févr. 2025
Les points faibles : Propreté
NOT CLEANED AFTER LAST RENTER
We arrived luckily in the daylight. The driveway is so steep and narrow our full sized truck barely fit and nowhere to turn around. We had to shovel the steps ourselves as they are steep and go down to get into property. Covered in snow and ice. Upon entering went upstairs to discover Master bed unmade, dirty towels in pile in bathroom, hair and soap in sink, kitchen trash filled, crumbs on floor and stove and downstairs room and bath exactly same condition..used and unclean. Called Manager..gave me attitude that they wouldn’t refund money because VRBO had to do so. Spent over an hour on phone demanding full refund. VRBO guy very helpful and he ended up calling this “Effortless Management” company and insisting they refund. Finally got an ok. Had to book a hotel for our 4 day stay on a Fri evening and finally left relocking the door to the dirty property. Got the money back but did not get the 89.00 for “damage” coverage I always purchase. Expected an immediate apology and offer for full refund..not excuses, snippy attitude and stall tactics. The inside of this place, even if cleaned was fair at best. Very stripped down and not cozy. Have stayed at much better in Pine and will again. That property was booked. A VERY UNPLEASANT EXPERIENCE.
Karin N.
Séjour de 4 nuits en janvier 2025