6/10 Satisfaisant
Cindy D.
5 sept. 2024
Les points forts : Propreté
Very Disappointed
This is the 3rd year we rented from this owner. We were very satisfied the first 2 yrs but this year, not-so-much! I had to reach out to her the day before our arrival as I was given no info on the house. The night before we were leaving, I finally got a message with the rules and codes. This year there were changes to the policy that were implemented in January 2024. Although I paid in full in July of 2023 for the rental. She received the change policy in Jan 2024. The message the night before arrival was MUCH different than prior years. Apparently she did not feel it was important to give us a heads up in Jan or prior to July. on these changes. I was told NO fire pit and No kayaks due to the policy changes. Mind you SHE did not comply with the updates. She needed to do a permanent area for the pit and a permit. To me this was unacceptable the night before departure. We go there for all the "camping" experiences! I told her I was very disappointed in finding this out THE NIGHT BEFORE ARRIVAL!! Some family members backed out due to this and went tent camping instead. She then agreed to reimburse me one night since I was upset about the NO fire. I waited to do my review because I was hoping the owner would make good on her word with the reimbursement. My trip was July 20th and I HAVE NOT received a dime!!! I made contact with her several times at which point on Aug 7th I was told it is in the mail!! It is now Sept 6th.....
Cindy D.
Séjour de 7 nuits en juillet 2024