2/10 Horrible
jennifer
20 avr. 2025
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I feel the owner is a THIEF! I booked and paid for a one night stay was given an amount via phone and then when I arrived to pay at the front desk I was charged approximately $10 more than the amount given to me. Didn't want to argue, so I just paid it. Then the next day, I was charged an additional $5 on my credit card that I was not told about, then when asked, I was told by a very rude front desk clerk, Payton, that the $5 charge is charged to everyone for "incidentals"...I think someone should teach him what "incidentals" are as we did not charge anything else to the room, but other guests were also complaining that they were getting this charge multiple times on their card. Then, later the next day, I was charged an additional $120.88 for another nights stay AFTER CHECKOUT. When I initially called, I was told, again by Payton, that he could not issue refunds. After speaking to my daughter, who had been staying at this hotel frequently, they did the exact same thing to her by charging her for additional nights in which she did not stay at the hotel and the OWNER refused her a refund. So, I would definitely think twice before renting a room at this hotel or giving anyone there your credit card information.
jennifer
Séjour de 1 nuit en avril 2025
