Ok, where to start, at £160 a night, we were expecting a 5 star hotel. Staff were friendly, room was cute but soft furnishings and curtains were worn and tired. Bathroom was a bit grim, couple of thick black hairs floating around the place, shower lacking in power and thick with mildew and limescale, shower door hanging off.
No phone for reception, no fridge and no general luxuries you’d expect from a 5 star. Hotel not manned at night. Breakfast sausages basic at best, continental part of breakfast basic but fine, no milk alternative but nice man on duty awkwardly offered to “pop to the shop”
Day 2, room barely cleaned, bed not made, had to ask for shower gel and a new bath mat.
Fruit bowl at breakfast was the same fruit bowl my wife had already picked strawberries and blueberries out of the day before (she’s not keen on melon). We’re trying not to be too disheartened by the hotel, it just feels a bit ridiculous at this point.
We would have brought all of this up to staff but it’s a small hotel with the same staff daily and we have to stay another day yet, upsetting staff at this stage didn’t seem the one.
Day 3 better room clean today but still not the best, breakfast, unbelievably, was presented with fruit bowl on day 3, remaining strawberries already showing mould.
By this point we’ve had enough, we leave as quickly as possible, grossed out by the fruit bowl, we made a complaint to hotels dot com but the hotel were unwilling to make a partial refund, hence review
