4/10 Médiocre
DeAnna G.
16 févr. 2023
Les points faibles : Propreté
Vacasa nightmare
Our stay was the end of July, in Berlin about 20 min from OC. This was a cute place over all but we did not enjoy part of our stay. At arrival we were locked out, the door had had a passcode and it was not working, even after calling for a reset so all of us had to share 1 emergency key for the first 3 days until Vacasa finally sent someone out to change the padlock. Next the house was DIRTY! You could feel the dirt on the floors, the windowsills had bugs, the pullout mastress was so DISGUSTING we wouldnt even use it. One of the bathroom toilets was still dirty from the ppl who has left earlier. The grill was GROSS and took almost 2 hours to clean. Fresh linens on the dirty floor. Basic essentials missing or just not enough considering we were staying an entire week. I had to buy an oven mitt, we even had to buy our own handsoap! There was barely enough to last half the trip. Considering it was summer and we payed TWICE what this place costs most of the year [upwards or $4500] we expected way better. We spoke to property management and while one guy was trying to help a little his managers saw nothing wrong with all these issues and wanted to do nothing for us. In the end they offered a PARTIAL refund of the cleaning fee which we NEVER recieved. Bookers beware! All this being said i blame the property managers, VACASA. Sorry the owners chose such a terrible company to run their rental.
DeAnna G.
Séjour de 7 nuits en juillet 2022