8/10 – Goed
A.L.H.
Reisde met familie
18 apr 2024
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
Just not the 5-star experience
This is probably the most beautiful hotel I ever stayed in. The building and its architecture are unrivaled. From the beautiful outside to the minor details on the inside.
The lobby is absolutely fabulous, and also the gym is well-equipped, including free cold bottles of water.
We had a room in the Residence Tower, and it was comfortable and clean. We had a decent view from the room.
So far so good, but this hotel has issues. I did not experience any 5-star experience when it comes to hospitality. Maybe it is because of the regular audience that visits the hotel. The staff is very professional, but that's it: professional - not welcoming. At check-in there were no smiles and the additional details like a certain rebate were not mentioned. In the restaurant where we went for breakfast: same thing. Professional, but not friendly.
Hospitality is a thing here.
Also, you would expect a 5-star hotel to cater to an international audience, but the power plugins are all Arabic and you need an adapter (supplied at request) to power your electronics (if you are from Europe or the USA).
In modern hotels nowadays you will find USB plugs but not in this hotel, despite the 5 stars.
We had decent breakfasts every morning, but definitely 5-star level. I had better breakfasts in Spain in 3-star hotels.
Anyway, let's end positive. The guy at the towel station named Yusun was super friendly and welcoming, making me feel special as a guest. He proves that it possible, an example for the rest.
A.L.H.
7 nachten verbleven in april 2024