Arrived at 4pm and had to wait 1/2hr to check in for our romance resort package room only to be told they only had queen beds available for our RESERVATION.
Then turned to a despondent manager who found us a king bed!
Wife went to use bathroom in our room and had dried urine on toilet seat! I went down to front desk, because nobody answered when I called down, and was told housekeeping would be right up.
About two hours later we get message query how’s your experience with Woodcliff? We replied that bathroom needed cleaning not expecting any response. However, someone did arrive with spray bottle and cloth and cleaned our toilet, leaving the toilet cleaning rag on floor at our front door!
Took shower and no shower soap!
Went to a very good dinner and waitstaff!
Breakfast selections not available, had to go ask for coffee & water refills, a to go box.
Generally the facility upkeep is very poor, same litter in stairwells over two days(elevators are just sad), cracked and pealing paint, Wi-Fi rarely worked.
As a highway motel, I would give a 3 star rating.
Woodcliff has potential, hope they get it together!
