Check -in was slow, as we had a dog, and they said they did not know about it, and should have been told in advance. (I was not asked; I booked via hotels.com., but had checked that the hotel was pet-friendly.) Eventually found us a room. When we arrived in room, discovered that it had an over-bath shower. My husband cannot cope with this, as he has mobility problems. Back to reception - we were allocated another room with a walk-in shower with no difficulty -staff member was very pleasant about it. Bar staff were pleasant and friendly.
The room was warm and comfortable. The bed, too, was comfortable and room well soundproofed. Apart from the charge of £25 per night for our dog (a miniature poodle, which does not shed), our stay was very pleasant and the staff accommodating.
