4/10 – Matig
nicola
Reisde met partner
4 mrt 2025
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Our visit started poorly with the reception providing the wrong times for the restaurant. Then telling us there was no onsite parking, as my partner has walking difficulties this was a problem, and had we been told initially we would not have booked. Next the cleaning of the room was poor with black mold growing in the bathroom and cracked broken tiles visible. On discussion with reception and making sure they were aware I did not want to change rooms or have a financial offer put in place, and clearly stated a simple we are sorry. Ensuring the manager understood we did not want anything from them, they provided a bottle of red wine, having previously informed them we were not drinkers.
Other minor problems, Breakfast, we removed from our chosen seating positions because there was to be a corporate event and our seating was required, this could easily have been avoided by asking us to sit in the other dinning area initially.
Of an evening we decided to have a non alcoholic drink, I purchased a diet coke. this drink had no flavor I spoke with the bar manager who proceeded to poor another drink to taste himself, he did not place any syrup in the water and stated there was not a problem with the mix!
Over all a very disappointing visit to what was supposed to be a five star hotel, In my opinion a three start at most.
nicola
4 nachten verbleven in februari 2025