Vakantie en citytrip naar Kim Sơn

The hotel has a perfect location, convenient walking distance to many famous places. The hotel is old and rundown, the elevator is a bit inconvenient because it is not located in the lobby. But what makes this hotel stand out and makes me feel comfortable is the customer service staff at this hotel (Jim). He is very kind and always cares about customers, when I couldn't book a car to Metropole hotel, he tried to book a car and help us get there on time. Everything is great when you are taken care of by enthusiastic staff.

The lobby and the room were much more smaller than I tought. Sometimes nobody was there. And the airco wasn't always on. I didn't saw anything about a welcome drink. Breakfast room is in another hotel. In the room you have to move a piece of heavy furniture to reach a plug. The slide door to the terrace needs oil. No table. The bathroom and the toilet accessories were very good. The staff was very helpfully also. The hotel looks much more impressive on the pictures then it was in reality.

Vriendelijk en behulpzaam personeel. Onze kamer 1001 was erg gehorig (ligt precies onder de keuken restaurant. Avond tot 23.30 uur lawaai van keuken en ‘s ochtends vanaf 6.30 uur opnieuw. Vermijd kamers eindigend op X001.

Very central, and in the weekends in front of the night market. Which is amazing. The hotel staff is very helpful, can help you arrange tours as we did by doing a 2 day cruise to halong bay. This was a delightfull and amazing experience.