6/10 Satisfaisant
Cheryl C.
12 janv. 2025
Les points forts : Propreté
Love the Chalet but…Became Sick From Gas Leak and No Hot Tub
We have stayed in this chalet before and loved it! At that time, it was owner-managed but, now it is managed by a rental company. We really wanted to love our stay in this beautiful chalet but, this stay did not go well. We checked in a few minutes after 4:00pm and as soon as we entered the chalet, we could smell gas. We looked at all 3 fireplaces and the pilot light was not lit on any of them and the gas smell was fairly strong. We immediately opened the windows and called the management company. That was a few minutes after 4:00. By 6:30, we were cold (windows open), several of our family members were nauseous and had headaches and no one had come to look at the problem so, I called again. By 8:00, most of our family members had decided to leave and no one had come to check the gas smell. During this time, we also discovered that the hot tub was not working either. I called again around 8:15 and finally someone arrived to look at the fireplaces. The gentleman who showed up noted that there appeared to be a gas leak and turned the gas’off to all of the fireplaces. The next morning, the management company called and said someone would be out to look at the hot tub shortly. The only access to the deck with the hot tub is through the bedroom my daughter was sleeping in so, she got up and went upstairs to wait. We were still waiting at 3:15pm so, I called and asked them not to bother. Bottom line - 4 hours to respond to gas leak, fireplaces never worked, nor hot tub.
Cheryl C.
Séjour de 3 nuits en janvier 2025