4/10 – Matig
HPG
7 aug 2023
Positief: Netheid, comfort kamer
Negatief: Personeel en service
My expectations were quite high because I have stayed at other Wyndham Costs del Sol hotels in Peru. My stay at this Wyndham costa del sol did not live up to my expectations basically because of the personnel at the reception. The hotel has a great location and good facilities though it is a bit outdated. When checking in I did not get the usual vip access as good member, but ok. The checkout was horrible though. A group of about 20 persons just arrived at 11am when I wanted to checkout. Good management would first let people check out as check in is only after 2pm. Instead I had to wait and when I finally was attended they needed to check the room and they told me to wait. I was basically ignored until I asked again for checkout and that I was waiting for more than 15 minutes. Then they told me to go. When I said I was not amused with the service at checkout the lady gave me an angry face and turned around. All in all I did not get a nice feeling when leaving the hotel.
HPG
2 nachten verbleven in augustus 2023