4/10 – Matig
Frances, FPO
Reisde met familie
13 jan 2025
Positief: Netheid, voorzieningen
Property was well equipped but the description doesn’t explain all what it had so we ended up buying extra things. Property was great but toilet got a water leak since day one and reported to owner. owner never responded back to our inquiries and concerned about the water leak unfortunately.
Last evening power went out the property has a generator ( good thing) but, a small amount of power still was in the line so the generator did not turn on automatically so I had to reach out again to owner and no answer either. Owner answered at the time I already check out. Owner though mentioned to give me some kind of refund and that never happened either. VRBO studied the case and because i didn’t vacate the property they didn’t refund me one of 2 days I requested. We came from far away and no place to stay or move same day. Recommend VRBO to evaluate and update their rules as its inflexible and we were going to incur in extra costs, we rather dealt with the situation and request at least a relief but none of that happened.
Overall, property is good, in good location but owner should be on top of his property and be more communicative or responsive.we were a party of 8.
Frances
2 nachten verbleven in januari 2025