4/10 Médiocre
Jennie V.
7 mars 2024
Les points forts : Propreté
Good location, poor experience with management
There are a lot of positives about this rental: great ski-in/ski-out access to skiing, a lot of activities on the resort for kids (pools, arcade, mini golf), etc. Wish it were a little closer to main street or they would have a few more shuttles into town as we had a hard time getting a shuttle that wasn't already packed full.
That said, we were very disappointed in management. Upon check-in at the property we found out that there were only 3 pillows for 4 people booked to stay. When we reached out to have management provide us with another pillow they refused and said they would provide one the following day because it wasn't an emergency. While I understand it isn't an emergency, having enough bedding for the number of people booked should be bare minimum. We had to fight and threaten leaving and not paying for hours before they finally delivered pillows at 11pm at night. Completely unacceptable. I would not recommend renting with Summit Mountain Rentals and will definitely not be a return customer.
Jennie V.
Séjour de 2 nuits en février 2024